1. Designing trust for a brand new product
eSignals had no reviews, no track record, and no social proof at launch. Users were being asked to act on financial signals from a platform they'd never heard of. Every design decision had to compensate for that absence.
Design decision: The performance graph became the product's trust centerpiece, an immutable, auditable record of every closed signal. Once a signal closes, it is never edited. Users can see exactly how the performance curve was built, trade by trade. We also added technical indicators and informational labels at every point of potential confusion, a dedicated learning section, FAQs, and live support access. Transparency wasn't a UX detail, it was the brand strategy.